Post PACnet Training

Post PACnet Training

Sit next to your industry peers and share best practices and ideas as you learn.

hands-on courses

Our intensive two-day hands-on training courses will empower you to improve operational efficiency. Plus, you’ll be sitting side-by-side with your industry peers, giving you a rare opportunity to share best practices and ideas as you learn.

SPECIAL OFFER! Register 1, get 50% off the 2nd registration

The following classes* run concurrently after the conference beginning Thursday, February 14th. Classes to be held at the Paciolan office in Irvine unless posted otherwise.

*Please note that sessions titles and content are subject to change.


Cancellation Policy

Paciolan reserves the right to cancel any class six weeks prior to the beginning of the class if the enrollment is fewer than five students. A $200 non-refundable charge will be assessed for customer cancellations after January 14, 2019.


Classes can be added during your PACnet registration process.

NOTE: If you would like to sign up ONLY for training sessions or would like more details on any of the training sessions listed above, please email Kathy Albright or call (949) 823-1703.

Excel from Data Wrangler to Reporting Rockstar

Excel from Data Wrangler to Reporting Rockstar

Day 1: Thur, Feb. 14, 9:00 a.m. - 5:00 p.m.

Day 2: Fri, Feb. 15, 9:00 a.m. - 5:00 p.m. 

Instructor: Hannah Herbig 

*Cost options: $250 per day, and you can take one or both days



  • Full tutorial on the eQuery product, suitable for beginners and veterans alike
  • Learn best practices for creating customized reporting content
  • Learn to create spreadsheets with live links to the Paciolan database
  • Improve upon cross-seasonal reporting
  • Learn how you can use JavaScript and HTML to enhance web reporting
  • Look at client-proven strategies for reporting to 3rd parties
  • Bring your specific reporting challenges and have them answered by a Paciolan reporting expert


  • Users of the new Pac Platform
  • Box office managers
  • Development managers
  • Marketing managers
  • Analysts
  • Performing Arts, Universities and Arena/Venue clients


With Pac Reporting, it is possible to use web-based report writing tools in conjunction with your live Paciolan data to generate many different kinds of reports.  Below are some of the highlights that will be covered in this class:


Day 1

eQuery Tutorial

  • Become your organization's subject matter expert with eQuery, our web-based ad-hoc reporting tool

Data Standardization

  • Get best practices for classifying data in the back office of Paciolan to make for efficient reporting

Report Setup Design and Strategies

  • Create fast and accurate reports working step-by-step on what a report-build is from start to finish. Learn strategies to search for reports and mark them for easy review, then schedule and archive them


Day 2

Live Reports through Excel

  • Charting in Excel with live data
  • Accessible to anyone with an internet connection

JavaScript and HTML Overview

  • Explore how JavaScript and HTML can add more life to a report while limiting the need for user-defined dictionaries written in the back office

Personalized Report Assistance

  • Your reporting challenges submitted ahead of time have the opportunity to be solved by a Paciolan reporting expert during the class, providing step-by-step instructions on the solution


Contact Kathy Albright for class details by phone at 949-823-1703 or by email at


* Cost Options: $250 per day, and you can take one or both days

Hands-On PAC Mail Training (Free)

PAC Mail Powered by Cheetah Digital

Date: Wednesday, Feb. 13 * Time: 2:30 – 4:00 p.m.


Bring your laptops for a hands-on training session navigating the Cheetah Digital email marketing platform. You will learn what data is transferred from Paciolan, how to use that data to filter various audiences, how to update your mobile responsive design templates to create effective message campaigns, and the reports available to determine campaign success. Additional topics will include manually uploading contacts from a file, various personalization options, and using dynamic content to ensure patrons receive information most relevant to them. 

(Attend at NO additional cost!)

Hands-On Marketing Automation Training (Free)

FanOne Marketing Automation Powered by Adobe Campaign

Date: Wednesday, Feb. 13 * Time: 2:30 – 4:00 p.m. * 


Bring your laptops for a hands-on training session navigating the Adobe Campaign email marketing platform.  You will learn how data is populated from Paciolan and other sources, how to filter and segment data in order to develop target audiences, and how to effectively utilize the email campaign builder. Additional topics will include manually uploading contact lists, incorporating variable content for personalized messaging, and various best practices tips & tricks. 

(Attend at NO additional cost!)